Refund policy
In the event that you need to submit a claim or have a question regarding an order please email jon@kingdom-jewelry.com The subject must include your order number and name. If you are submitting a claim for a broken piece please include a picture of the piece. Please note that this must be done within 24hrs of the delivery date. All emails will be answered within 24hrs. Please note that you must write to this email only regarding orders.
Any specially discounted merchandise (any item within a special discount category such as: Overstock, On sale, Special Discount, etc.) is NOT eligible for a refund, credit or return under ANY circumstance. We will only accept returns on approval.
You MUST email us before returning any item.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If your return is accepted, we will notify you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at jon@kingdom-jewelry.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jon@kingdom-jewelry.com.